Pk88 Privacy Policy — Malaysian Player Data Protection

1Privacy Policy Introduction and Scope

Pk88 values the privacy of every user who accesses our platform at pk88.ml, including the official pk88 mobile app. This Privacy Policy is established to fulfil our obligations under applicable data protection laws and to provide you with clarity on how your personal data is handled.

This document applies to all information collected from you when you visit our website, register an account, make a deposit or withdrawal, use any gaming services, or communicate with our customer support team.

We encourage you to read this Privacy Policy carefully. If you disagree with any part of it, you have the right to stop using the pk88 platform. For any privacy-related inquiries, contact us at [email protected].

2Information We Collect

Pk88 collects your personal information only when necessary to provide quality and secure services. The following are the categories of information we collect:

Account Registration Information:

• Full name as per identity document.
• Date of birth (for age verification).
• Email address and mobile number.
• Chosen username and password.
• Residential address.

Identity Verification (KYC) Information:

• Copy of identity card (MyKad), passport, or valid travel document.
• Proof of address such as a recent utility bill or bank statement.
• A selfie with your identification document if required.

Financial Information:

• Bank account number or bank name for withdrawal purposes.
• Registered digital wallet information (Touch 'n Go eWallet, GrabPay, Boost).
• Records of deposit and withdrawal transactions.

Platform Usage Information:

• IP address, device type, and web browser information.
• Gaming activity data including wagering, wins, and play time.
• Records of communications with the customer support team.
• Cookies and similar tracking technologies.

3How We Use Your Information

Every piece of information we collect is used for clear and lawful purposes. pk88 does not use your data for purposes unrelated to platform operations without your prior consent.

You may withdraw consent to receive marketing communications at any time through your account settings or by contacting our support team. Withdrawing consent will not affect your use of pk88's core services.

4Data Sharing and Disclosure

Pk88 does not sell, rent, or trade players' personal information to any third party for marketing purposes. However, there are limited situations where data may be shared:

Third-Party Service Providers: pk88 works with trusted service providers for platform operations, including payment processors, licensed game providers, identity verification services, and cloud infrastructure. All such providers are bound by strict data protection agreements and may only use data for specified purposes.

Legal Obligation: pk88 may be required to disclose player information to the relevant authorities when mandated by Malaysian law or a valid court order, including for financial crime prevention and AML/CFT compliance purposes.

Rights and Safety Protection: In situations requiring the protection of the rights, property, or safety of pk88, players, or the public, relevant information may be disclosed to the appropriate parties.

5Cookies and Tracking Technologies

Pk88 uses cookies and similar tracking technologies to enhance user experience, ensure account security, and understand how the platform is used. Cookies are small text files stored on your device when you access our platform.

Types of cookies we use:

• Essential Cookies: Required for core platform functions such as login, user sessions, and security. These cookies cannot be disabled.
• Performance Cookies: Collects information on how players use the platform to help us improve its design and functionality.
• Functional Cookies: Stores your preferences such as language, display settings, and game preferences.
• Analytics Cookies: Helps us understand aggregated, anonymised usage patterns for continuous improvement purposes.

You can manage or delete cookies through your web browser settings. Please note that disabling certain cookies may affect platform functionality. For more information on managing cookies, refer to your browser's help section.

6Data Retention Period

Pk88 retains your personal data only for as long as necessary for the purposes stated in this Privacy Policy, or as required by applicable law.

• Active Account Information: Retained for the duration your account is active, plus any additional period required by compliance laws.
• KYC Records: Retained for a minimum of 5 years after account closure in accordance with anti-money laundering (AML) requirements.
• Financial Transaction Records: Retained for 7 years in accordance with financial reporting and tax requirements.
• Support Communication Logs: Retained for 2 years for reference and dispute resolution purposes.
• Analytics Data: Stored in anonymized aggregate format for the duration required for performance analysis.

Upon expiry of the retention period, personal data will be securely deleted or anonymised using approved procedures.

7Your Rights Regarding Personal Data

As a pk88 player, you have the following rights regarding your personal data. We are committed to respecting and facilitating the exercise of these rights within a reasonable timeframe.

To exercise any of the above rights, contact our privacy team at [email protected] by clearly stating your request. We will process your request within 14 business days.

8Data Security and Protection Measures

Pk88 implements a range of technical and organisational security measures to protect your personal data from unauthorised access, loss, misuse, or disclosure. Measures in place include:

• 256-bit SSL/TLS encryption for all data transmissions between client and server.
• Encryption at rest for all databases storing sensitive information.
• Role-based access control (RBAC) — only authorised staff may access player data.
• Intrusion detection systems (IDS/IPS) and 24/7 network monitoring.
• Regular security audits and independent penetration testing.
• Established incident management procedures for rapid response in the event of a data breach.
• Mandatory data security training for all staff who handle player information.

9Cross-Border Data Transfers

In operating the platform, players' personal data may be processed or stored on servers located outside Malaysia. Any such data transfers are carried out using appropriate safeguards, including standard data processing agreements and approved contractual clauses.

Pk88 only works with infrastructure and service providers holding recognised international security certifications, such as ISO 27001 and SOC 2, to ensure a consistent level of data protection regardless of physical server location.

Third-party providers used by pk88 are bound by data protection agreements that prohibit them from using player data for their own purposes or sharing such information without pk88's authorisation.

10Children's Privacy

The pk88 platform is exclusively for individuals aged 18 and above. We do not intentionally collect or store personal information from minors.

If you believe a minor has registered an account on our platform, please contact us immediately at [email protected]. We will take immediate action to close the account and delete all related information.

The pk88 registration process requires age verification through a valid identification document. Players found to have provided false information regarding their age will have their accounts terminated immediately.

11Links to Third-Party Websites

The pk88 platform may contain links to third-party websites or services, such as payment providers and licensed game providers. This Privacy Policy applies only to the pk88 platform and does not cover the privacy practices of those third parties.

Pk88 is not responsible for the content, privacy policies, or security practices of any third-party website. We encourage you to read the privacy policy of every website you visit to understand how they handle your data.

12Privacy Policy Amendment

Pk88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, new legal requirements, or service improvements. Any significant amendments will be communicated to registered players via email or in-platform notification.

The date of the latest update will always be displayed at the top of this document. Continued use of the pk88 platform after an amendment takes effect constitutes acceptance of the revised Privacy Policy.

13How to Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact the pk88 privacy team through the following channels:

• Privacy Email: [email protected]
• Live Chat: Available 24/7 via the chat icon within the pk88 platform.
• Response Time: We are committed to responding to all privacy-related inquiries within 14 business days.

We value your trust and will always strive to resolve every enquiry or complaint with full professionalism and transparency.